Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. They must be provided with due care and skill, be reasonably fit for any purpose you've told us about, and be supplied within a reasonable time.
- For a major failure, you can cancel the service and get a refund for the unused part, or keep it and get compensation for the drop in value.
- For a minor failure, we'll fix it free of charge within a reasonable time. If we don't, you can have it fixed elsewhere and recover the reasonable cost from us, or cancel and get a refund.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. If a failure with the service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to cancel the contract and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the service.
This policy adds to those rights. It never replaces them. The rest of this page covers what we offer on top, and what happens when you simply change your mind.
The Profit Check guarantee
If we don't find at least three things worth fixing, you get a full refund and you keep the report.
A thing worth fixing is an issue we can show you evidence for that's likely costing you sales, wasting ad spend or making your numbers wrong. Each one is listed in the report. If your report lists fewer than three, we'll refund you without you having to ask. If you think we've missed the mark, email us within 30 days of receiving the report and we'll look at it again.
Who gives this guarantee: SkyM8 Pty Ltd trading as McKee Creative, 4 Picaninni Close, Cannonvale QLD 4802, Australia, phone 0412 609 777, email grow@mckeecreative.store. To claim, email us with your order number within 30 days of receiving your report. Claiming costs you nothing: there's nothing to send back, and we pay any card fees on the refund. This guarantee is in addition to your rights under the Australian Consumer Law.
Changed your mind?
We don't give refunds for a change of mind once work has started, because the work is done for you and can't be resold. Before then, we're flexible:
| Service | Change of mind before work starts | After work starts |
|---|---|---|
| The Profit Check and Stockist Snapshot | Full refund until you've given us access | No change-of-mind refund. The guarantee above still applies. |
| Fixes | Full refund until work starts | No change-of-mind refund once work has started |
| Partner Desk jobs | Full refund until work starts (jobs are paid before they start) | No change-of-mind refund |
| Partner Blocks | Full refund if no hours have been used | Unused hours expire 60 days after payment. If we couldn't schedule them in that time, we'll extend them or refund the unused hours. |
| Partnership setup fee | Full refund until setup starts | No refund once setup has started |
| Partnership monthly fees | Not applicable: fees are paid monthly in advance | No change-of-mind refund for part months. To stop, give 30 days' written notice after the first three months. If we end it early, or for our breach, we refund fees paid for work not done. |
Delays and access
If we can't start because access or information hasn't arrived, the order stays open. We'll remind you at 30 days, and after 60 days we may close the order and refund you in full, since no work will have started.
If we miss a turnaround time once everything's in place, tell us. We'll explain, give you a new date in writing, and if the delay is unreasonable you can cancel and get a refund for work not yet delivered.
How to ask for a refund
- Email grow@mckeecreative.store with your name, your order number or invoice number, and what's gone wrong.
- We'll reply in writing within one business day.
- Approved refunds are made to the card or account you paid with, within 5 business days of approval. Card refunds can take another 5 to 10 business days to appear, depending on your bank.
Please email us before raising a chargeback with your bank. It's faster for both of us.
Ad spend and third-party costs
Money you pay directly to Meta, Google, Shopify, Klaviyo or any other provider is between you and that provider. We can't refund it, and our refund guarantee doesn't cover it.
Contact
- Business: SkyM8 Pty Ltd T/A McKee Creative (ABN 15 147 301 951, ACN 147 301 951)
- Email: grow@mckeecreative.store
- Phone: 0412 609 777
- Post: PO Box 2119, Cannonvale Qld 4802
If you're not happy with how we've handled a refund request, you can contact the Office of Fair Trading Queensland or the ACCC.